With his license about to expire, he awoke in the dark and arrived at the Pembroke Road location 10 minutes before sunrise, more than an hour before the office even opened. Whatever improvements might be coming, they will come too late for Tom Barry. That wait time can be particularly long in Miami-Dade County and at the Pembroke Road office in Broward County, an area getting special attention under a plan called Project Miami CSI-Customer Service Initiative. "But the idea is to get the wait time down," she said. Charlie Crist and the state Cabinet recently that the department also had purchased benches and awnings in an effort to make people more comfortable as they wait - sometimes for several hours - to obtain and renew licenses. Julie Jones, DMV executive director, told Gov. ![]() ![]() ![]() When adding humidity to the South Florida air proved to be a bad idea, the Department of Highway Safety and Motor Vehicles began to explore using fans. ![]() There even was talk of using misting systems to cool the temperatures and the anger of those standing in long lines outside the office doors.
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